Returns and Refunds

Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement within 14 (fourteen) working days from the date of receiving the products.

Products must be returned within 14 days of the notification of withdrawal, in the same condition in which you received them. If the product(s) does not return within the time specified, Eambient reserves the right to refuse the return.

Products that cannot be returned:

Not returnable products in the cases provided for in article 59 of the code of consumption, such as for the purchase of products specially engraved personalized orindividualized; for the supply of sealed  products that cannot be returned for hygiene reasons health or where after delivery are removed the seals (e.g. Food, wine,perfumes, fragrances, etc.).

Gift  shop:

Gift recipients are entitled to the replacement of the goods but not refund unless asked by the person who placed the order. To request a change of product or to request the refund to the purchaser, please contact our Customer Care.

Measuring change clothes/footwear

You can make the change just for a different size or a different color of the article itself, if it is available. The new head can be returned using the same procedure (except products specifically customized, engraved or individualized)

In order to exercise the right to cancel set out in the preceding Clause, the Client shall send notification to Eambient srls within the time limits indicated to the following email address customercare@florenceglam.com

The right of withdrawal does not apply in the case of products made exclusively for the order by the customer and listed on the website. Replacements or refunds of engraved and personalized items are not accepted.

In the event of cancellation, the Client shall return, at his own expense,  the products to our warehouse within 14 (fourteen) days of said cancellation to the following address:

Eambient srls – Via Pasquale Villari, 37 – 50136 Florence – Italy.

The products must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs of wear or dirt and in compliance with the following conditions:

  • the right to cancel may be applied to the purchased product as a whole; it is not in fact possible to return only part of the purchased product (i.e. accessories, complementary items, etc.);
  • in order to cancel, the product must be complete and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories: labels, cards, tags, seals, etc.);
  • until confirmation of receipt by the warehouse indicated by Eambient srls is given, liability for transport shall be borne solely by the Client;
  • should the goods be damaged in transit, Eambient srls shall notify the Client, in order that the Client may promptly lodge a complaint against the courier that was used and obtain appropriate compensation; the product shall then be made available to the Client, at the same time as cancelling the request for termination;
  • Eambient srls shall not be liable in any way for damage, theft or loss that occurs during or as a result of a shipment made for the purposes of returning goods.
  • Eambient srls will refund the customer the amount already paid net of any additional shipping costs in accordance with art. 56, paragraph 2, of legislative decree 21/14 and a percentage amounting to 3% of the product value for administrative expenses. Refund will be made within 14(fourteen)days of withdrawal,using the same payment method used by the client for the initial transaction.

Eambient srls may suspend the refund until receipt of the returned product

In any case, the Client shall forfeit the right to cancel should Eambient srls discover any of the following:

  • that the returned product and/or its accessories, and/or its packaging are not intact;
  • that the product is without its external package and or the original internal packaging;
  • that the product is missing some of its integral parts and/or accessories (for example fastenings, ties, buckles, etc.);
  • that the product is missing the security tag

Should the right to cancel be forfeited, Eambient srls shall arrange to return the purchased product to the sender, debiting the shipping costs from the same and, if already refunded, the price of the product.

  • The product must not have been worn, washed or altered and must not show anysign of use.The soles of footwear must be in perfect condition and not show any signs of any kind.
  • The product must be returned including all labels, packaging and accessories received with your order.
  • All products and accessories must be returned with their original box, which is considered in all respects an integral part of the product itself and that should not have been damaged and/or altered in any way, nor used as only the outer carton.
  • Swimwear and underwear (bikini, briefs, boxers etc.) should be tried on their underwear. Return of such items will be refused and returned to the customer in case the transparent label of hygienic protection is removed, or if the heads for signs of use.

For all aspects not specifically expressed, as attested by the European regulations for distance selling.