Terms and Conditions

Welcome to Florenceglam.com (the “Site”), the official online shop of Eambient srls

The products being sold at Florenceglam.com (hereinafter referred to as the “Website”) are sold by Eambient srls, legal office is at Viale dell’Industria, 303 – 62014 Corridonia (MC), and operative office at Via Pasquale Villari, 37 – 50136 Firenze (FI) – Italy – registered in the Macerata Chamber of Commerce under Economic and Administrative Index No. MC-190237 in the Company Register, Italian Fiscal Code and VAT no. 01891020438 .

Eambient srls’s Customer Care department is available for all enquiries regarding purchases, orders and deliveries:

from Monday to Friday, from 9.00 to 18.00 (GMT +1: Rome / Paris / Berlin time).


Art. 1 – Acceptance of the General Conditions of Sale and conclusion of the contract

The contract stipulated between Eambient srls S.r.l. (hereinafter referred to as “Eambient srls”) and the Client (the subject  who makes the purchase on the Website) shall be concluded with the acceptance, including partial acceptance, of the order by Eambient srls. Should the order not be accepted, Eambient srls shall provide prompt notification to the Client.

Warning: Eambient srls does not sell to wholesalers or retailers

By placing an order through one of the available methods, according to the order form on the Website (hereinafter referred to as the “Order”), the Client confirms having read all the information provided during the purchase process and confirms full acceptance of these General Conditions (hereinafter referred to as the “Conditions”).

These Conditions may be printed or saved on a durable medium, in accordance with the provisions of Article 12 of Italian Legislative Decree 70/2003 and Article 51 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014.

Art. 2 – Purchase method

The only products offered for sale by Eambient srls are those shown on Florenceglam.com website at the time of placing the Order, as they are described on the relevant information pages.

However, it shall be understood that the images accompanying the information regarding a product are shown for information purposes only and may not be wholly representative of the product’s features, possibly differing, for example, in colour and size (in some cases due to the browser and screen used to access the Website and view the images).

To place an Order, the Client must fully complete the relevant form on the Website and send the same after carefully reading the Conditions as well as the features of the product and/or products that the Client intends to purchase. The Client shall also ask Eambient srls, if desired, to send a tax invoice for the purchase, pursuant to Article 22 of Italian Presidential Decree no. 633/1972.

Correct receipt of the Order shall be confirmed by Eambient srls by means of a reply via email sent to the email address indicated by the Client. Said confirmation message shall include a summary of the purchase conditions, in accordance with applicable regulations, as well as the details provided by the Client on the Order, so that the Client may check said details and communicate any necessary corrections without delay.

Art. 3 – Prices and Payment Methods

The prices indicated on the Website shall be understood as inclusive of taxes and VAT. Any delivery costs or payment charges shall in any case be notified to the Client via the Website or through these Conditions.

The following payment methods are accepted:

  • PayPal
    Clients may pay via PayPal in accordance with the specific methods set by the same.
  • Credit card
    Where products are purchased using a credit card, the transaction may be performed via the PayPal secure server or another secure server as chosen by Eambient srls.
    Under no circumstances and at no stage of the transaction shall Eambient srls be able to access the Client’s credit card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction. No electronic record of said details shall be held by Eambient srls and therefore under no circumstances shall Eambient srls be held liable for any fraudulent and unauthorised use of credit cards by third parties at the time of payment.
  • Bank Transfer
    In case of purchase with bank transfer, the Client can find the bank coordinate. The goods will be shipped only after the actual receiving of the payment.

Art. 4 – Delivery of products and associated charges

The products purchased shall be delivered to the address indicated on the Order by the Client within the time indicated on the Website, after Eambient srls Order registration, at the cost specifically indicated on the Website before placing the Order. Eambient srls reserves the right to accept or refuse requests for delivery beyond the territories of Italy or Europe. In any case, for deliveries outside the territories of Italy, delivery expenses and lead times may be subject to change.

With reference to requests for deliveries to countries that do not belong to the European Union, any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.

The lead times for delivery indicated by Eambient srls in the Website are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.

At the time of delivery, the Client shall be required to check:

  • that the number of packages delivered corresponds to the number shown on the delivery note.
  • that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).

Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.

Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 14 days of delivery, in accordance with the methods set out in this document.

Art. 5 – Right to cancel

Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement within 14 (fourteen) working days from the date of receiving the products.

Products must be returned within 14 days of the notification of withdrawal, in the same condition in which you received them. If the product(s) does not return within the time specified, Eambient reserves the right to refuse the return.

Products that cannot be returned:

Not returnable products in the cases provided for in article 59 of the code of consumption, such as for the purchase of products specially engraved personalized orindividualized; for the supply of sealed  products that cannot be returned for hygiene reasons health or where after delivery are removed the seals (e.g. Food, wine,perfumes, fragrances, etc.).

Gift  shop:

Gift recipients are entitled to the replacement of the goods but not refund unless asked by the person who placed the order. To request a change of product or to request the refund to the purchaser, please contact our Customer Care.

Measuring change clothes/footwear

You can make the change just for a different size or a different color of the article itself, if it is available. The new head can be returned using the same procedure (except products specifically customized, engraved or individualized)

In order to exercise the right to cancel set out in the preceding Clause, the Client shall send notification to Eambient srls within the time limits indicated to the following email address[email protected]

The right of withdrawal does not apply in the case of products made exclusively for the order by the customer and listed on the website. Replacements or refunds of engraved and personalized items are not accepted.

In the event of cancellation, the Client shall return, at his own expense,  the products to our warehouse within 14 (fourteen) days of said cancellation to the following address:

Eambient srls – Via Pasquale Villari, 37 – 50136 Florence – Italy.

The products must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs of wear or dirt and in compliance with the following conditions:

  • the right to cancel may be applied to the purchased product as a whole; it is not in fact possible to return only part of the purchased product (i.e. accessories, complementary items, etc.);
  • in order to cancel, the product must be complete and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories: labels, cards, tags, seals, etc.);
  • until confirmation of receipt by the warehouse indicated by Eambient srls is given, liability for transport shall be borne solely by the Client;
  • should the goods be damaged in transit, Eambient srls shall notify the Client, in order that the Client may promptly lodge a complaint against the courier that was used and obtain appropriate compensation; the product shall then be made available to the Client, at the same time as cancelling the request for termination;
  • Eambient srls shall not be liable in any way for damage, theft or loss that occurs during or as a result of a shipment made for the purposes of returning goods.
  • Eambient srls will refund the customer the amount already paid net of any additional shipping costs in accordance with art. 56, paragraph 2, of legislative decree 21/14 and a percentage amounting to 3% of the product value for administrative expenses. Refund will be made within 14(fourteen)days of withdrawal,using the same payment method used by the client for the initial transaction.

Eambient srls may suspend the refund until receipt of the returned product

In any case, the Client shall forfeit the right to cancel should Eambient srls discover any of the following:

  • that the returned product and/or its accessories, and/or its packaging are not intact;
  • that the product is without its external package and or the original internal packaging;
  • that the product is missing some of its integral parts and/or accessories (for example fastenings, ties, buckles, etc.);
  • that the product is missing the security tag

Should the right to cancel be forfeited, Eambient srls shall arrange to return the purchased product to the sender, debiting the shipping costs from the same and, if already refunded, the price of the product.

  • The product must not have been worn, washed or altered and must not show anysign of use.The soles of footwear must be in perfect condition and not show any signs of any kind.
  • The product must be returned including all labels, packaging and accessories received with your order.
  • All products and accessories must be returned with their original box, which is considered in all respects an integral part of the product itself and that should not have been damaged and/or altered in any way, nor used as only the outer carton.
  • Swimwear and underwear (bikini, briefs, boxers etc.) should be tried on their underwear. Return of such items will be refused and returned to the customer in case the transparent label of hygienic protection is removed, or if the heads for signs of use.

For all aspects not specifically expressed, as attested by the European regulationsfor distance selling.

Art. 6 – Warranties

All products sold by Eambient srls are covered by a warranty of 24 (twenty-four) months for any lack of conformity pursuant to Chapter III of Italian Legislative Decree 206/2005. To benefit from assistance under the warranty, the Client must retain the invoice or the payment receipt, along with the delivery note.

The warranty for lack of conformity shall be applicable provided that the product concerned has been used correctly, in accordance with its intended use and in compliance with the contents of the instructions for usage and laundering provided in and/or with the product.

Should Eambient srls, for any reason, not be able to provide the Client with a product under the warranty (repaired or replaced), or should repair or replacement be excessively burdensome, due to the value of the product, Eambient srls may proceed by applying an appropriate discount on the price paid, or by refunding the whole amount paid and terminating the contract.

Where the implementation of the warranty requires the product to be returned, the same must be returned by the Client in its original packaging, complete in all its parts (including packaging and any documentation and accessories).

These rights are waived if any lack of conformity may not be notified within two months from the date on which it was discovered.

Art. 7 – Complaints and requests for information

Eambient srls may be contacted with reference to any complaints or requests for information:

Email: [email protected]

from Monday to Friday, from 9.00 to 18.00 (GMT +1: Rome / Paris / Berlin time)

Art. 8 – Privacy

Personal details collected when the Order is placed shall be used by Eambient srls solely for the purpose of fulfilling the express requests of the Client, in accordance with Italian Legislative Decree 196/2003 and the privacy statement shown on this website. Any other use of said details shall take place only with the express consent of the Client.

Art. 9 – Applicable law

The contract for sale set out in these Conditions and its performance shall be governed by Italian Law. Any contrary legal norms and the United Nations Convention on Contracts for the International Sale of Goods shall not be applicable. Should a dispute arise from the application or interpretation of this contract, it shall be exclusively submitted to the jurisdiction of the Court of Florence (Italy)

Art. 10 – Copyright

Trademarks, logos and other distinguishing signs on the site belong to their respective owners. The use of trade marks, logos and other distinguishing signs, including reproduction on other websites by unauthorised third parties, is forbidden. The contents of the Site are protected by copyright (text, images and graphics).

Art. 11 – Agreement

The contract supersedes all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the subject matter of the contract, along with the order, the general conditions relating to the use of the Site and the registration service. Any change or modification to the contract must be accepted in writing by both parties.

Art. 12 – Communications

All communications between the parties shall be made in writing and sent to the address of the other party as specified in the contract and the order. Communications sent to the other party’s email address, as specified on the Site and in the order, are also considered to be written communication.

Communications relating to the validity or existence of this Agreement shall be exclusively delivered by hand or sent by recorded delivery.

Art. 13 – Languages

The sales agreement is presented in Italian and English. In case of discrepancies in the translation, the Italian language version shall prevail.